FAQ

Q: Can I contact Kikuchi Jewery directly?

A : Very welcome! Our email is kikuchi_at@yahoo.com .Your question will be replied within one working day.

Q: Can I order individual earrings?

A : Due to shipping costs, we sell earrings in pairs. But you can combine two different earrings into one pair. In this case, order a pair of earrings A and inform us by email kikuchi_at@yahoo.com that you would like 1 piece of earring A and 1 piece of earring B. We will be happy to put the shipment together according to your wishes.
Attention : If the two items have different prices, please order the item with the higher price.

Q: I saw an item of yours on eBay/Amazon/Etsy. Why can't I find it here?

A : We are listing all products on this newly opened website step by step. If a product you like is not here currently, please let us know and we will list the product for you immediately.

Q: How do I find the right size?

A :
1) Earrings
We have many sizes to choose from.
Widths from 2.5 mm to 10 mm & outer diameters from 10 mm Ø to 22 mm Ø

Aside from personal preference, please consider the thickness of your earlobes and the position of the hole in the earlobe. Generally, 4 - 5mm width and 13 - 15mm outer diameter is the safest choice.
If you are unsure, choose Ø 13 mm / 4 mm or Ø 13 mm / 5 mm as your first earrings.

2) Bracelets
You need to know your arm circumference to buy the right size. You can measure your arm circumference with a tape measure and you should add about 2.5-3 cm. If the bracelet is thick, you will need to add more.

3) Collars & Necklaces
Usually the 42cm necklace is suitable for ladies and teenagers. 46-50cm is the most common length for men. If you want to adjust the length of a necklace, please contact us. In most cases we can do it for you.